AI Voice Agent for Contact Centers

Stop losing US callers when every agent is on the line

An AI voice agent picks up overflow and after-hours calls in English or Spanish, qualifies the caller and transfers them to your agents with the context they need to close.

1 min

to request information

100%

no commitment

WhatsApp

we reply where you are

The problem

Every caller on hold is a sale at risk

US customers don't wait. When nobody picks up, they hang up and call the next company on their search results.

Peak-hour overflow

When every agent is already on a call, new callers sit in the queue until they give up.

Calls outside your shift

Your customers call from several US time zones. Outside your operating hours, those calls go to voicemail.

Agents repeating basics

Your best closers spend time answering the same basic questions instead of selling.

What it does

Your agents get the caller, the AI handles the wait

The calls your floor can't get to right now, answered and routed.

AnswerOverflow and after-hours calls
BilingualEnglish and Spanish
InformYour packages and FAQs
QualifyThe questions your script needs
TransferTo your agents, with context
LogEvery conversation in your CRM

The difference

Agents only vs. agents + AI voice agent

With the AI voice agent

  • Overflow calls answered right away and routed to the next free agent
  • After-hours callers are answered, and your team picks up with the details on the next shift
  • Agents receive the caller with the key details already captured
  • Your team focuses on the calls that are ready to buy

Agents only

  • At peak times, callers wait in the queue or hang up
  • After-hours calls go to voicemail
  • Agents start every call from zero
  • Covering peaks means stretching the same team thinner

Integrations

We connect to your contact center stack

You don't need to build a voice bot or change how your floor operates. Our team handles the implementation and connects the agent to the tools you already use.

Phone system / PBX

Works with your current lines or with our virtual PBX.

Dialer

Part of our contact center suite, alongside the AI agent.

CRM

Logs contacts, conversations and the details your agents need.

Recording and QA

Call recording, quality review and analytics.

WhatsApp

Continue the conversation on the channel your customers use.

APIs / Webhooks

We integrate with systems that have an API to automate specific actions.

Request a compatibility check →

No commitment · we'll send you the technical sheet to review with your team

Caller questions

What your callers ask before they buy

Everyday questions the agent answers with your information, so your closers can focus on closing.

Is the package all-inclusive?What dates do you have in March?Are flights included?Can I bring my kids?Can I talk to someone about payment options?

How it works

How we get your agent live

1

Operation review

We look at your call flows, scripts and systems to define exactly where the agent fits.

2

Agent setup

We train the agent on your packages, offers and FAQs, in English and Spanish.

3

Start with overflow

We usually start with overflow and after-hours calls, so your agents keep full control of the rest.

4

Ongoing tuning

We review recordings, fine-tune answers and expand the scope based on real performance.

FAQ

Questions, answered

Does it replace my agents?

No. It picks up the calls your floor can't take right now and hands the caller to your agents with the details already captured. Your team keeps the sale.

Can the AI agent make outbound sales calls to US consumers?

Be careful here. Under the TCPA, the FCC treats AI-generated voices as artificial voices (2024 ruling), so sales calls with an AI voice need the consumer's prior express written consent. We recommend using the AI agent on inbound calls and consented callbacks, and your human agents for the rest.

Does using it make my operation TCPA compliant?

No software makes you compliant on its own: it depends on how you get consent and run your campaigns. The platform records calls and logs conversations, which helps you document your process. Review it with your legal counsel.

Does it speak English and Spanish?

Yes. The agent answers in the caller's language and hands off to your bilingual agents.

Can the agent take card details?

No. When payment is needed, it can send a secure payment link or transfer the caller to your agent. Card details never go through the conversation with the AI.

Which systems does it work with?

We define the exact integration scope in the free assessment. We connect to your phone system, CRM and dialer as far as each system's API allows.

Can I start small?

Yes. The AI voice agent has an entry package of 300 minutes for $49, so you can test it on your overflow before scaling.

Find out how many callers your floor is missing

Book a free assessment. We'll review your call flows and systems and show you where the agent fits, with no commitment.

Get my free assessment →

Get started

Request your free assessment